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Papers On Business - Management
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Keki Bhote/Beyond Customer Satisfaction to Customer Loyalty
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A 10 page analysis of Bhote's new theories on how American business can achieve long lasting success. Bhote's book argues against the popular notion that if a company adheres to high quality standards, sales will take care of themselves and says that this contains an inherent fallacy-- namely, that customer satisfaction is not the same thing as customer loyalty. No additional sources cited.
Filename: 90bhote.rtf

Waste Minimization
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This 20 page paper asserts that waste minimization is the most effective form of compliance for any corporation. The necessity for compliance, based on public health and environmental reasons, are explored. Also included is the history of industrial practices and the environmental movement as well as an explanation of how waste lowers the quality of life. Detailed methods of effecting minimization, along with easy to understand examples and the inclusion of the 'waste management hierarchy', is a focal point of the paper. Bibliography lists 15 sources.
Filename: Wastemin.wps

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